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Privacy Policy

Last Updated: June 10, 2025

1. Introduction

Trusted Signers ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital signature and document verification services.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

  • Identity Information: Full name, email address, phone number, and government-issued ID details for identity verification

  • Account Information: Username, password (encrypted), security questions, and account preferences

  • Professional Information: Job title, company name, professional certifications, and business contact details

  • Signature Data: Digital signature samples, biometric data (when applicable), and signature authentication records

2.2 Document Information

  • Document Content: Files uploaded for signing, document metadata, and version history

  • Transaction Records: Signing timestamps, IP addresses, device information, and audit trails

  • Verification Data: Digital certificates, cryptographic keys, and authentication logs

2.3 Technical Information

  • Device Information: Browser type, operating system, device identifiers, and hardware specifications

  • Usage Data: Pages visited, features used, time spent on platform, and user interaction patterns

  • Location Data: IP address-based location information and time zone settings

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

  • Creating and maintaining your account

  • Processing digital signatures and document verification

  • Generating audit trails and compliance reports

  • Providing customer support and technical assistance

3.2 Security and Compliance

  • Verifying user identity and preventing fraud

  • Maintaining legal compliance and regulatory requirements

  • Conducting security audits and monitoring for suspicious activity

  • Preserving document integrity and authenticity

3.3 Communication

  • Sending service-related notifications and updates

  • Providing technical support and account information

  • Sharing important security alerts and policy changes

3.4 Service Improvement

  • Analyzing usage patterns to enhance user experience

  • Developing new features and improving existing services

  • Conducting research and analytics for business optimization

4. Information Sharing and Disclosure

4.1 We DO NOT sell your personal information to third parties.

4.2 We may share information in the following circumstances:

Legal Compliance: When required by law, court order, or government request

Service Providers: With trusted third-party vendors who assist in providing our services, subject to strict confidentiality agreements

Business Transfers: In connection with mergers, acquisitions, or asset sales, with prior notice to users

Consent: When you explicitly authorize us to share specific information

Document Recipients: Signed documents are shared with intended recipients as directed by you

5. Data Security

We implement industry-standard security measures including:

  • Encryption: End-to-end encryption for data transmission and storage

  • Access Controls: Multi-factor authentication and role-based access restrictions

  • Infrastructure Security: Secure cloud hosting with regular security audits

  • Monitoring: Continuous monitoring for unauthorized access and security threats

  • Compliance: Adherence to SOC 2, ISO 27001, and other security frameworks

6. Data Retention

  • Account Data: Retained for the duration of your active account

  • Signed Documents: Returned to client upon completion of notarization

  • Notary Logs: Maintained to support legal and regulatory obligations

  • Technical Data: Anonymized usage data may be retained indefinitely for analytics

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Portability

  • Request access to your personal information

  • Download copies of your data in standard formats

7.2 Correction and Updates

  • Correct inaccurate or incomplete information

  • Update your account and profile information

7.3 Deletion

  • Request deletion of your account and associated data

  • Note: Some information may be retained for legal compliance

7.4 Restrictions

  • Limit processing of your information for specific purposes

  • Opt-out of non-essential communications

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Third-Party Services

Our platform may integrate with third-party services (e.g., cloud storage, identity verification). This Privacy Policy does not cover third-party practices. We encourage you to review their privacy policies.

11. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain user sessions and preferences

  • Analyze usage patterns and improve services

  • Ensure security and prevent fraud

You can manage cookie preferences through your browser settings.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected

  • Right to delete personal information

  • Right to opt-out of sale of personal information

  • Right to non-discrimination for exercising privacy rights

13. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

  • Email notifications to your registered address

  • Prominent notices on our website

  • In-app notifications

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Email: Tiffany@trustedsigners.com
Phone:561-221-0616
Mail: Privacy Officer, Trusted Signers, 6901 Okeechobee Blvd #D5 Suite 309

15. Effective Date

This Privacy Policy is effective as of June 10, 2025 and applies to all information collected on or after this date.

Trusted Signers Privacy Policy Version 1.0

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